Privacy Policy

Last Updated: 13 February 2026

This Privacy Policy describes how Torque Sarthi ("Platform", "we", "us", or "our") collects, uses, processes, and protects information in connection with our B2B vendor management application. Torque Sarthi is designed for registered vendors to log in and access their assigned orders and related business information.

1. Information We Collect

1.1 Business Information

• Vendor name and business name
• Business address
• GST or tax identification details (if applicable)

1.2 Contact Information

• Email address
• Phone number
• Authorized contact person details

1.3 Account & Technical Information

• Login credentials
• Access logs and timestamps
• IP address and device information

1.4 Order & Transaction Data

• Assigned order details
• Dispatch and delivery information
• Invoice and billing records

2. Purpose of Data Processing

• To provide secure vendor access to assigned orders
• To manage order processing and fulfillment
• To maintain system security and prevent unauthorized access
• To communicate service updates and operational notices
• To comply with legal and regulatory requirements

3. Legal Basis for Processing

Where applicable, information is processed based on contractual necessity, legitimate business interests, legal compliance, or vendor consent.

4. Data Sharing & Disclosure

We do not sell, rent, or trade vendor information.

Information may be shared only with authorized internal personnel, trusted service providers under confidentiality obligations, or where required by law or government authority.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect vendor data against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

Vendor data will be retained for as long as necessary to fulfill business purposes and comply with legal obligations, including tax and accounting requirements.

7. Vendor Responsibilities

Vendors are responsible for maintaining the confidentiality of their login credentials and must notify us immediately in case of any suspected unauthorized access.

8. Third-Party Services

We may use third-party hosting, analytics, and communication providers solely for operational purposes. Such providers are required to protect your information.

9. Vendor Rights

Subject to applicable law, vendors may request access, correction, or deletion of their information by contacting us.

10. Governing Law

This Privacy Policy shall be governed and interpreted in accordance with the laws of India, without regard to conflict of law principles.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will become effective upon posting on the Platform.

12. Contact Information

For any privacy-related questions or requests, please contact: